At SiliconeCart.com, we value your trust and strive to deliver only the best quality intimate products. Every item is carefully checked before dispatch to ensure it reaches you in perfect condition.
However, we also understand that sometimes issues may arise. Our Returns & Exchange Policy is designed to give you peace of mind while keeping hygiene and safety in focus.
5-Days Return Policy
- We offer a 5-day return Policy from the date of delivery.
- If the product you received is damaged, defective, or not as described, you may request a replacement or exchange.
Non-Returnable Items (for Hygiene & Safety Reasons)
As our products are intimate lifestyle items, we strictly do not accept returns or exchanges if the product has been:
- Opened, used, or tried
- Damaged due to improper handling after delivery
- Without original packaging and tags
This policy ensures that every customer receives only new, unused, and hygienic products.
Eligible Returns / Exchanges
We will gladly accept returns or exchanges only in the following cases:
- Wrong product delivered
- Product damaged during transit
- Manufacturing defect detected upon delivery
In such cases, please share unboxing photos/videos with our support team within 48 hours of delivery for quick resolution.
How to Request a Return / Exchange
- Contact our support team via Email/WhatsApp with your Order ID.
- Provide a clear photo/video of the issue.
- Exchange or damage of the product will be delivered within 5 to 7 working days
Refunds
- We do not provide direct refunds for opened/used products.
- Refunds are only processed in cases where a replacement is not possible.
- Refunds (if approved) will be credited to your original payment method within 7–10 working days.
Our Commitment
Your privacy and satisfaction are our highest priorities. All return and exchange requests are handled discreetly and respectfully, with complete confidentiality.